Shipping Policy

Processing Times

  • Orders are typically processed and dispatched within 2–3 business days.
  • You’ll receive a confirmation email once your order has been shipped.

Shipping Rates & Options

  • We currently ship within the UK only.
  • Standard delivery: Royal Mail 2nd Class (2–4 working days).
  • Upgraded options (e.g. 1st Class / Tracked) are available at checkout.

Delivery Times

  • Standard delivery usually takes 2–4 working days from dispatch.
  • Please allow extra time during holidays or busy periods.

Packaging

All products are carefully packaged to ensure they arrive in excellent condition. We use eco-friendly, recyclable materials wherever possible.

Missing or Delayed Orders

  • If your order hasn’t arrived within 7 working days of dispatch, please contact us at [your email].
  • We’ll work with you to track or replace your order if needed.

Damaged Items

If your order arrives damaged, please email us with photos of the product and packaging within 48 hours of delivery so we can arrange a replacement or refund.

Returns

For health and safety reasons, we cannot accept returns of opened products. If you receive the wrong item or your order is damaged, we’ll make it right.

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